Review of the treatment of a complaint

The decision of the Complaints Committee to refer, or not to refer, a complaint to the Discipline Committee is final. No statutory appeal lies from the decisions of the Complaints Committee. A decision of the Complaints Committee is accompanied by a Notice advising the complainant of the right to apply to the Complaints Review Councillor (CRC).

Indeed, section 26 of the Act provides that a complainant may apply to the CRC for a review of the treatment of the complaint after a decision has been made by the Complaints Committee. In addition, the Act allows a complainant to apply for a CRC review, should a complaint not be disposed of by the Complaints Committee within 90 days after the complaint is filed with the Registrar.

The procedure to request a CRC review is by way of application. It should be noted that the CRC is not under any statutory obligation to undertake such a review, and may in certain circumstances issue a decision not to make a review or a decision not to continue a review.

It is therefore only in some cases, that the CRC will actually issue a Notice informing of his/her intention to commence a review. A report is the outcome of a completed CRC review. The CRC is prohibited under section 26(4) of the Act from inquiring into the actual merits of any particular complaint. As such, a review of the treatment of a complaint is a review of the procedures followed from the receipt of a complaint, to the disposition of the complaint by the Complaints Committee, and to the ultimate notification of this decision to the complainant.

To apply for a review of the treatment of a complaint, download the Application for Review form ( )

About the Complaints Review Councillor (CRC)

The CRC acts independently of the Complaints Committee. The Complaints Review Councillor is appointed by and from among the public members of the PEO Council who have been appointed by by the Lieutenant Governor-in-Council of the Province of Ontario.

Complaints Review Councillor
Mary Long-Irwin, (public member)
Email: crc@peo.on.ca
Fax: 416-224-1579

General Inquiries (B)
Sal Guerriero, LLM, P. Eng.
Manager, Tribunal Operations
Tel.: 416-840-1080
Fax: 416-224-1579
Email: sguerriero@peo.on.ca

The designation (B) indicates a staff member who communicates in French and English.

PEO’s Complaints Review Councillor: Mary Long-Irwin, Lieutenant Governor-in-Council appointment: June 4, 2010.

For additional information, contact the Complaints Review Councillor